Solving interruptions of operations fast and effectively

It’s essential for an operation manager of buildings to be constantly and immediately informed about technical, operational and / or safety-relevant disturbances. Only this way measures for the obstacle’s elimination arranged accordingly can ensure a smooth service and conduct. LOGO examined the introduction of mobile IT-Systems in the incident management for Berlin’s Airport operating company. By optimizing IT-Interfaces and the application of mobile operating units the service quality and thus the customer satisfaction will be increased.