Herunterladen<\/a><\/p>\n<\/div>\n
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High-performing and safe terminal operations are essential to an airport\\u2019s service quality, economic performance, and overall safety. We support airport operators at both operational and strategic levels in managing and further developing terminal operations.<\\\/span> We analyze existing procedures, optimize structures and processes, and create transparency regarding performance and resources. The objective is stable, efficient, and future-proof terminal operations, both under normal conditions and in exceptional situations.<\\\/span>\\u00a0<\\\/span><\\\/p>“,”icon_width”:80,”image_align”:”top”,”image_grid_breakpoint”:”m”,”image_grid_width”:”1-2″,”image_svg_color”:”emphasis”,”link_style”:”default”,”link_text”:”Read more”,”margin”:”default”,”meta”:”STABILER BETRIEB, EFFIZIENTE ABL\\u00c4UFE, MESSBARE PERFORMANCE”,”meta_align”:”above-title”,”meta_element”:”div”,”meta_en_us”:”STABLE OPERATIONS, EFFICIENT PROCESSES, MEASURABLE PERFORMANCE”,”meta_style”:”text-meta”,”title”:”Terminal Operations Management”,”title_align”:”top”,”title_element”:”h2″,”title_en_us”:”Terminal Operations Management “,”title_grid_breakpoint”:”m”,”title_grid_width”:”1-2″,”title_hover_style”:”reset”,”title_margin”:”small”,”title_style”:”h2″}}]},{“type”:”column”,”props”:{“image_position”:”center-center”,”position_sticky_breakpoint”:”m”,”width_medium”:”1-4″}}],”props”:{“layout”:”3-4,1-4″}}],”name”:”Intro”},{“type”:”section”,”props”:{“height”:”page”,”image_position”:”center-center”,”padding”:”large”,”style”:”default”,”title_breakpoint”:”xl”,”title_position”:”top-left”,”title_rotation”:”left”,”vertical_align”:”middle”,”width”:”large”},”children”:[{“type”:”row”,”children”:[{“type”:”column”,”props”:{“image_position”:”center-center”,”position_sticky_breakpoint”:”m”},”children”:[{“type”:”headline”,”props”:{“content”:”Unser Leistungsangebot”,”content_en_us”:”<\/p>\nOur Services<\\\/p>“,”margin”:”medium”,”title_element”:”h2″,”title_style”:”h2″}},{“type”:”grid”,”props”:{“content_column_breakpoint”:”m”,”content_margin”:”small”,”filter_align”:”left”,”filter_all”:true,”filter_grid_breakpoint”:”m”,”filter_grid_width”:”auto”,”filter_position”:”top”,”filter_style”:”tab”,”grid_default”:”1″,”grid_large”:”3″,”grid_medium”:”3″,”grid_small”:”2″,”icon_color”:”secondary”,”icon_width”:”32″,”image_align”:”left”,”image_grid_breakpoint”:””,”image_grid_column_gap”:”small”,”image_grid_width”:”auto”,”image_svg_color”:”primary”,”image_svg_inline”:false,”image_vertical_align”:false,”item_animation”:true,”lightbox_bg_close”:true,”link_style”:”default”,”link_text”:”Read more”,”margin”:”default”,”meta_align”:”below-title”,”meta_element”:”div”,”meta_style”:”text-meta”,”show_content”:true,”show_hover_image”:true,”show_hover_video”:true,”show_image”:true,”show_link”:true,”show_meta”:true,”show_title”:true,”show_video”:true,”title_align”:”top”,”title_element”:”div”,”title_grid_breakpoint”:”m”,”title_grid_width”:”1-2″,”title_hover_style”:”reset”,”title_style”:”h5″},”children”:[{“type”:”grid_item”,”props”:{“content”:”<\/p>\n
<\\\/span><\\\/span>Wir analysieren die operativen Abl\\u00e4ufe entlang der Passenger Journey (Abflug, Ankunft, Transfer), identifizieren Schwachstellen, Engp\\u00e4sse und Schnittstellen und leiten umsetzbare Optimierungsma\\u00dfnahmen ab, um Stabilit\\u00e4t, Durchsatz und Servicequalit\\u00e4t zu steigern.<\\\/span><\\\/span><\\\/p>“,”content_en_us”:”<\/p>\nWe analyze operational workflows along the passenger journey (departure, arrival, transfer), identify weaknesses, bottlenecks, and interfaces, and derive actionable optimization measures to enhance stability, throughput, and service quality.<\\\/span>\\u00a0<\\\/span><\\\/p>“,”icon”:”check”,”title”:”Analyse und Optimierung von Terminalbetriebsprozessen”,”title_en_us”:”Analysis and optimization of terminal operations”}},{“type”:”grid_item”,”props”:{“content”:”<\/p>\nWir entwickeln und optimieren belastbare Betriebs- und Organisationskonzepte f\\u00fcr den Terminalbetrieb, einschlie\\u00dflich klarer Rollen, Verantwortlichkeiten, Schnittstellen und Entscheidungswege \\u2013 sowohl f\\u00fcr den Regelbetrieb als auch f\\u00fcr Ausnahmesituationen.\\u00a0<\\\/span>\\u00a0<\\\/span><\\\/p>“,”content_en_us”:”<\/p>\nWe develop and refine robust operational and organizational concepts for terminal operations, including clear roles, responsibilities, interfaces, and decision-making paths for both regular operations and exceptional situations.<\\\/span>\\u00a0<\\\/span><\\\/p>“,”icon”:”check”,”title”:”Betriebs- und Organisationskonzepte”,”title_en_us”:”Operational and organizational concepts “}},{“type”:”grid_item”,”props”:{“content”:”<\/p>\nWir definieren, strukturieren und harmonisieren SOPs f\\u00fcr terminalbezogene Prozesse und Betriebszust\\u00e4nde, stellen praxisnahe, eindeutige und regelkonforme Abl\\u00e4ufe sicher und unterst\\u00fctzen bei der Implementierung und Schulung. <\\\/span><\\\/p>“,”content_en_us”:”<\/p>\nWe define, structure, and harmonize SOPs for terminal-related processes and <\\\/span>operating<\\\/span> states, ensuring practical, clear, and compliant workflows, as well as providing support for implementation and training.<\\\/span><\\\/span><\\\/p>“,”icon”:”check”,”title”:”Standard Operating Procedures (SOPs) “,”title_en_us”:”Standard Operating Procedures (SOPs) “}},{“type”:”grid_item”,”props”:{“content”:”<\/p>\nWir entwickeln und nutzen KPIs zur Bewertung von Durchsatz, Wartezeiten, Ressourcenauslastung und Betriebsstabilit\\u00e4t und leiten gezielte Verbesserungsma\\u00dfnahmen sowie eine kontinuierliche Optimierung der Betriebsabl\\u00e4ufe ab.\\u00a0<\\\/span>\\u00a0<\\\/span><\\\/p>“,”content_en_us”:”<\/p>\n We develop and apply KPIs to evaluate throughput, waiting times, resource utilization, and operational stability, enabling targeted improvements and continuous optimization of operational workflows.<\\\/span>\\u00a0<\\\/span><\\\/p>“,”icon”:”check”,”title”:”Performance-Monitoring und kontinuierliche Verbesserung”,”title_en_us”:”Performance monitoring and continuous improvement”}},{“type”:”grid_item”,”props”:{“content”:”<\/p>\nWir optimieren Passagierfl\\u00fcsse, Fl\\u00e4chennutzung und Ressourceneinsatz (Personal, Infrastruktur, Technik), um effiziente Abl\\u00e4ufe bei wechselndem Verkehrsaufkommen und Nachfrageprofilen sicherzustellen.<\\\/span><\\\/p>“,”content_en_us”:”<\/p>\nWe <\\\/span>optimize<\\\/span> passenger flows, space <\\\/span>utilization<\\\/span>, and resource deployment (staff, infrastructure, technology) to ensure efficient operations under varying traffic volumes and demand profiles.<\\\/span><\\\/span><\\\/p>“,”icon”:”check”,”title”:”Passagierfluss- und Ressourcenoptimierung “,”title_en_us”:”Passenger flow and resource optimization “}},{“type”:”grid_item”,”props”:{“content”:”<\/p>\n<\\\/span><\\\/span>Wir entwickeln Betriebskonzepte f\\u00fcr Disruptionen, Spitzenlasten und besondere Betriebssituationen, inklusive klarer Abl\\u00e4ufe, Eskalationsmechanismen und Kommunikationsstrukturen.<\\\/span>\\u00a0<\\\/span><\\\/span><\\\/p>“,”content_en_us”:”<\/p>\nWe develop operational concepts for disruptions, peak loads, and special operating situations, including clear procedures, escalation mechanisms, and communication structures.\\u00a0<\\\/span>\\u00a0<\\\/span><\\\/p>“,”icon”:”check”,”title”:”Konzepte f\\u00fcr St\\u00f6rungen, Spitzenlasten und Sonderbetriebszust\\u00e4nde “,”title_en_us”:”Concepts for disruptions, peak loads, and special operational 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Wir unterst\u00fctzen Flughafenbetreiber konzeptionell bei der Steuerung und Weiterentwicklung des Terminalbetriebs. Dabei analysieren wir bestehende Abl\u00e4ufe, optimieren Strukturen und Prozesse und schaffen Transparenz \u00fcber Performance und Ressourcen. 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