Optimization of Special Luggage Processes

Berlin-Tegel Airport,

Project description

At the Berlin-Tegel Airport, the processes for registration, baggage claim, and delivery and forwarding of lost luggage are to be reorganized and a new concept for the building structure is to be created. Critical procedures are identified and the necessary need for optimization is analyzed and assessed in collaboration with the process owners on the part of the airport, the authorities and the handling companies involved. Based on these results, Logo InfraConsult developed new concepts for customer-friendly infrastructure solutions.


Flughafen Berlin Brandenburg GmbH,
Department: Operation


  • Recording of existing building structures
  • Documentation and analysis of processes
  • Description of the current infrastructure situation
  • Process and infrastructure optimization management
  • Selection of operational issues of the process stakeholders
  • Description and evaluation of planning options
  • Functional planning
  • Preparation of decision-making tools
  • Reporting and communication

Project data

  • Approx. 20 project stakeholders, incl.
  • Terminal operators
  • Safety & security
  • Infrastructure & maintenance
  • Handling agents
  • Airlines
  • Public authorities
  • Project period 2014