Concept for Failure and Order Management

Berlin-Tegel Airport,

Project description

LOGO InfraConsult developed a concept for fault and order management for Flughafen Berlin Brandenburg GmbH. The objective was to identify optimization potentials and specific requirements for recording, processing and tracking failure messages. Furthermore, the option of mobile recording and tracking of failures on site was also analyzed.



Flughafen Berlin Brandenburg GmbH,
Department: Operation


  • Appraisal of existing processes and tools
  • Interviews with employees involved in the process
  • Process and optimization management
  • Analysis and visualization of processes
  • Risk assessment
  • Description and evaluation of functions and interfaces
  • Conditions for mobile failure recording (software)
  • Recommendations for action

Project data

Berlin Brandenburg Airport:

  • 3 sites (TXL, SXF, BER)
  • Approx. 28 million passengers in 2014
  • Total area: 6,800 km²
  • Project period 01/2015 - 06/2015