Baggage Service Center

Berlin-Tegel Airport,

Project description

The Baggage Service Center, responsible for the registration and claiming of lost luggage at Berlin-Tegel Airport, was reconstructed with a modular design within a few weeks, all while maintaining ongoing operations. After the reconstruction, new bright and friendly rooms are now available to the clients, employees of handling companies and public authorities.

The processes can now be completed far more quickly thanks to the preceding redesign of the processing involved in handling, delivering and forwarding of lost luggage.


Flughafen Berlin Brandenburg GmbH,
Department: Operation


  • Project communication & information flow
  • Meeting and reporting
  • Coordination of project participants 
  • Cost planning & budgeting
  • Change management
  • Scheduling and controlling
  • Risk management
  • Coordination of client’s interests
  • Coordination and definition of processes
  • Realization management during construction phase
  • Documentation

Project data

  • Reconstruction area approx. 1,000 m²
  • Capacities: Baggage storage, baggage sorting customer service, baggage claim, customs
  • 24 new containers in a modular design
  • Reconstruction and technical upgrading of existing warehouses
  • Investment volume of approx. EUR 800,000
  • Project period 2017